FREQUENTLY ASKED QUESTIONS

Happy Haat prides itself on its unwavering commitment to sourcing its delectable produce directly from local farmers, fostering an intimate and symbiotic relationship with these custodians of the land. Through this cherished bond, Happy Haat ensures an unyielding dedication to delivering the epitome of freshness and unparalleled quality in every fruit and vegetable it offers. By traversing the length and breadth of the region, handpicking only the finest harvests, Happy Haat showcases its profound respect for the farmers' craftsmanship and the bountiful yields of nature's canvas.

Happy Haat unveils a tantalizing assortment of nature's bounty, featuring the succulent sweetness of Mangoes, the luscious allure of Dragon fruit, the creamy indulgence of Avocado, the vibrant zest of Orange, the tropical charm of Banana, the refreshing delight of Coconut, the exotic allure of Wood-apple, and the tangy sweetness of Pineapple. Each fruit offers a tantalizing burst of flavors that is sure to delight even the most discerning palate.

At present, Happy Haat exclusively provides seasonal fruits; however, in the near future, an expansive assortment of fresh vegetables, dairy products, poultry, meat, and an array of other food items will become accessible to make your shopping experience as convenient as possible.

Yes, Happy Haat places the utmost emphasis on the safety and wellbeing of both its valued customers and revered farmers, instilling rigorous contact tracing protocols as a cornerstone of its operations.

Happy Haat employs cutting-edge logistical infrastructure and state-ofthe-art warehousing facilities to safeguard the pristine freshness of its produce, meticulously preserving its quality and essence throughout the entire journey from the bountiful farm to the cherished abode of the discerning customer with an unyielding commitment to preserving their vitality and allure.

Yes, Happy Haat proudly presents its exclusive assortment of special gift box packaging, meticulously curated to elevate your gifting experience for momentous occasions or cherished events. These exquisite packages exude an aura of luxury, ensuring that your chosen recipient receives not only a thoughtful present but also an indulgent visual delight. Embrace the art of gifting with Happy Haat's opulent packaging, enhancing the joy of spreading happiness in the most extraordinary manner.

Yes, Happy Haat offers special deals and promotions throughout the year, so be sure to check back often to see what's new.

Yes, Delight in the visual marvels that await you on our esteemed website, where a realm of captivating imagery unfolds before your very eyes. Immerse yourself in the live footage, a symphony of sights and sounds, that showcases the bustling activity at our Rajshahi, Chapai, and Nogaon collection points. Behold the meticulous choreography of our dedicated team as they curate the finest produce, ensuring its pristine quality and freshness. Also, you can take a virtual journey to our revered Mother warehouse in Dhaka, where the art of quality control takes center stage, safeguarding the standards that define Happy Haat. Lose yourself in this sensory feast as we invite you to witness the vibrant tapestry of our operations, inviting you to be a part of our captivating narrative.

Happy Haat prides itself on its unwavering commitment to delivering unparalleled quality in every facet of its operation. Every fruit and vegetable that graces our esteemed collection undergoes meticulous scrutiny, adhering to the loftiest benchmarks of freshness, safety, and taste. Our discerning eyes spare no detail, as we embark on an ardent quest to bring you produce that surpasses your expectations, transcending mere sustenance to become a symphony of flavor. At Happy Haat, we raise the bar of quality to unparalleled heights, ensuring that each morsel that graces your palate is a testament to our unwavering dedication to culinary perfection.

With utmost gravity, Happy Haat ensures the safety and well-being of its cherished customers and revered farmers. By steadfastly adhering to rigorous contact tracing protocols, we swiftly discern and tackle any latent perils that may arise. Committed to shielding our valued community, we promptly identify and mitigate potential risks, safeguarding the health and tranquility of all involved. At Happy Haat, the paramountcy of customer and farmer welfare is a solemn pledge, exemplifying our unwavering dedication to fortifying their security and peace of mind.

Yes, with each box that graces your presence, Happy Haat unveils a story of remarkable connection. Nestled within its embrace, discover the essence of our revered farmers, as their tales unfold through the enchanting farmer fliers. Unveiling their passion, dedication, and the bountiful farms that bear nature's treasures, these fliers become a window into their world. And with a simple scan of the enigmatic QR code, effortlessly transporting yourself to their personal web portal, where their narratives come to life. At Happy Haat, we celebrate the fusion of flavors and stories, bridging the gap between farm and plate, as we honor the remarkable individuals who cultivate our food with unwavering dedication and love.

Yes, Happy Haat incessantly seeks avenues to enhance its services and present customers with an unparalleled shopping expedition. A relentless pursuit of excellence fuels our quest for innovation, as we strive to curate an unrivaled experience that transcends expectations. At Happy Haat, the vanguard of ingenuity, we embrace the evolving landscape of customer satisfaction, endeavoring to surpass previous benchmarks and chart new realms of service excellence.

Yes, Happy Haat prides itself on its genial customer service team, poised to extend a helping hand and address any inquiries or concerns that may arise in your journey with us. With their warm demeanor and unwavering dedication, our team stands ready to ensure a seamless and gratifying experience for you. At Happy Haat, we believe in the power of exceptional service, as we strive to be your trusted partner in delivering unparalleled assistance and guidance.

Happy Haat gracefully abides by the hours of the clock, rendering its services from the dawning of 10:00 to the retreating of 22:00. Should your queries arise beyond these designated hours, we humbly implore you to grace us with a message, for rest assured, our devoted team shall swiftly attend to your queries, embracing the notion of timelessness in their ardor to provide prompt assistance.

We can be reached at the following hotline number: 09611900222.

Yes, Happy Haat proudly presents its user-friendly e-commerce platform, artfully designed to empower you with utmost convenience in placing your orders seamlessly through the virtual realm. With just a few clicks, you can navigate our intuitive interface, effortlessly selecting and finalizing your desired products from the comfort of your own abode. Embrace the effortless elegance of Happy Haat's online platform, where the realm of culinary delights is but a digital gateway away.

Indeed, Happy Haat upholds an all-encompassing policy of complete reimbursement, ensuring that in the rare occurrence when the delivered product does not align with the promises and expectations set forth, you are entitled to a full refund. This unyielding commitment to customer satisfaction and fairness is a testament to Happy Haat's unwavering pledge to uphold transparency and integrity in all its endeavors.

Unfortunately, orders can no longer be edited or changed once they’re finalized. But don’t worry! You can always just place a new order for the item/s you left out.

Yes, with a remarkable fusion of technology and convenience, Happy Haat grants you the extraordinary privilege of tracking your order in real time, right from the moment it departs from the sanctuary of your local collection point to its graceful journey towards your eagerly awaiting abode. Through this cutting-edge tracking system, you are bestowed with a window into the intricate logistics that propels your cherished products to their ultimate destination, affording you a sense of anticipation and assurance as you witness the seamless orchestration of this culinary symphony.

Happy Haat takes great pride in its unrivaled ability to guarantee the swift delivery of your order within a remarkable timeframe of just 2 hours, regardless of your chosen location within the bustling expanse of Dhaka City. This exceptional commitment to punctuality and efficiency sets Happy Haat apart, ensuring that your desired products promptly arrive at your doorstep.

Happy Haat has set a minimum order quantity of 5 kilograms per box.

Assuredly, you have the option to place bulk orders through an array of convenient channels, including our user-friendly website, instant messaging platforms such as Facebook messenger and WhatsApp, as well as by reaching out to our dedicated hotline number.

You can pick up your order from 5 of our local collection points inside Dhaka city. They are Notun Bazar, Khilgaon, Uttara, Dhanmondi, Mirpur & Nikunja 1.

Yes, you have the option to place pre-orders for a wide range of fruits and vegetables before their season begins. This allows you to reserve your favorite varieties in advance and ensures that you get fresh produce as soon as it becomes available.

Yes, Happy Haat understands the significance of bulk orders and offers special support and attractive discounts based on the order size. We value your preference for larger quantities and aim to provide a satisfying experience.

As soon as you have finished adding items to your shopping cart and are ready to place an order, select the 'Checkout' tab. Follow the steps by entering the requested details for your delivery and the payment details until you receive the order confirmation and an e-mail summary of your order.

For your convenience, if you do not wish to register you can browse our e-shop and add to your cart as a Guest. However, we highly recommend you to register with us as you will be notified about the upcoming deals and promotions and you will also be eligible to enjoy regular benefits.

Minimum order value to be eligible to place an order is given with each product details.

Yes, Happy Haat accepts bKash, Visa, Master, Amex, and cash on delivery as preferred payment options.

Yes, you can use any of these payment options as your preferred payment method.

There are NO hidden charges when you make a purchase on www.happy hat.com. The price you see on the product page is just what you pay.

We accept the following payment methods: credit cards (Visa, MasterCard and AMEX card), and Cash or Card on Delivery.

Credit Cards:

We accept payments made using Visa, MasterCard and AMEX card. To pay using your credit card at checkout, you will need your card number, expiry date (Month and Year) and three-digit CVC number. After entering these details, you will be redirected to the bank's security page for entering the OTP, issued by your bank which you will be receive through SMS/Email. Please enter the received OTP and herewith you shall be receiving a confirmation on the purchase made.

Debit Cards:

We accept payments made using Visa, MasterCard and AMEX Cards. To pay using your debit card at checkout, you will need your card number, expiry date (Month and Year), three-digit CVC number. After entering these details, you will be redirected to the bank's security page for entering the OTP issued by your bank which you will be receiving through SMS/Email. After entering these details, you will be redirected to the bank's security page for entering the OTP issued by your bank which you will be receiving through SMS/Email.

Cash or Card on Delivery:

We are 100% secure to conduct an online transaction, however we respect your concern and if you are not comfortable making an online payment on www.happy hat.com, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of your order at your doorstep, without requiring you to make any advance payment online. It is strictly a cash-only payment method. Please note: Foreign currency cannot be accepted to make a COD payment. Only Bangladeshi Taka (BDT) are accepted.

For your further convenience we also provide credit card payment on delivery which assists you to make your payment through Credit or Debit card at your doorstep. But for that, you need to inform us in advance so that we can send the POS machines with our riders.

You will receive an electronic receipt on your registered email address, the order confirmation that will summarize your order and the payment details. When your shopping basket is delivered, you will be given a detailed delivery note of your received order by the driver.

Yes, your safety is our priority. All the details and information provided by you on www.happy hat.com is secured and is encrypted. Your information is not shared with any 3rd party.

When you use your credit card, all your data is encrypted to the highest standard and held on a secure computer. That means it's protected from hackers and criminals. All data is hosted by our Merchant payment gateway. NO credit card details are stored within our systems or computers, it’s one more assurance that when you place an order with www.happy hat.com. IT IS ABSOLUTELY SAFE AND PROTECTED.

Unquestionably, Happy Haat's delivery service is imbued with an unparalleled swiftness and unwavering dependability, guaranteeing that the cherished produce swiftly finds its way to your doorstep.